Privacy Policy — Bovell Luxury Rentals
Last Updated: 29 October 2025
Bovell Luxury Rentals Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide to us when you stay at our properties, use our website, or communicate with us.
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1. Who We Are
Bovell Luxury Rentals Ltd is a UK-based hospitality business operating serviced accommodation and hotel-style stays, including Wavertree Hotel.
Registered Company Name: Bovell Luxury Rentals Ltd
Company Number: 15892457
Registered Address: 149 Wavertree Road, London, SW2 3SN
Contact Email: bgenebovell@aol.com
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2. Information We Collect
We collect and process personal information that you provide directly or indirectly, including:
• Your name, contact details, and address (for booking and identification).
• Payment details (processed securely through booking partners such as Airbnb, Booking.com, Expedia, or Hostaway).
• Booking history and stay details.
• Communications with us (emails, messages, or feedback).
• Optional preferences, such as room or dietary requests.
We do not store credit or debit card information directly; all payments are processed through trusted third-party booking platforms or secure payment gateways.
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3. How We Use Your Information
Your information is used solely for the purposes of:
• Managing your bookings and reservations.
• Providing customer service and support before, during, and after your stay.
• Meeting our legal and regulatory obligations (e.g., tax and safety compliance).
• Improving our services, facilities, and guest experience.
• Communicating important updates, offers, or information relevant to your stay (with your consent).
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4. Data Sharing and Disclosure
We only share your data when necessary and in line with UK data protection laws. This may include:
• Booking platforms (e.g., Airbnb, Booking.com, Expedia, Hostaway).
• Maintenance providers or cleaners, when access or service coordination is required.
• Professional advisors, such as accountants or solicitors, for compliance and legal purposes.
• Regulatory authorities, if required by law.
Your data will never be sold to third parties for marketing or any other commercial purposes.
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5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting, or reporting requirements.
Typically, booking and guest records are held for up to 6 years after your stay.
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6. Your Data Rights
Under the UK GDPR, you have the right to:
• Access the personal data we hold about you.
• Request correction or deletion of inaccurate data.
• Withdraw consent for marketing communications at any time.
• Request restriction or objection to certain processing activities.
To exercise these rights, contact us at bgenebovell@aol.com.
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7. Data Security
We use appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Online systems such as Hostaway, Airbnb, and Booking.com use secure encryption and two-factor authentication to ensure your information remains private and protected.
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8. Cookies
Our website may use cookies to improve your browsing experience and analyse traffic. You can manage or disable cookies in your browser settings at any time.
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9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in legal, operational, or technical requirements. The latest version will always be available on our website.
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10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Bovell Luxury Rentals Ltd
149 Wavertree Road, London, SW2 3SN
Email: bgenebovell@aol.com
Thank you for trusting Bovell Luxury Rentals — your comfort and confidence are at the heart of everything we do.
